1. Definitions

  1. Emploware: Solvex BV, established in Ridderkerk, Chamber of Commerce no. 66138841. 2. Customer: the party which Emploware has entered into an agreement with.
  2. Parties: Emploware and the customer together.
  3. Consumer: a customer who is an individual acting for private purposes.
  4. Users: consumer and customer together
  5. Platform: the online training platform at lms.emploware.com and my.emploware.com
  6. Services: the services that Emploware will perform for its customer or consumer
  7. Offer: any quote or other proposal that Emploware will offer to its customer or consumer

2. What we do

Emploware offers services within the area of cyber security. Aside from an online training platform, where customers and consumers are able to develop their cybersecurity knowledge, Emploware offers various cybersecurity products and services. Emploware shall perform its services with care to the best of its ability and in accordance with these Terms.

3. Disclaimer

We provide our Services “as is” and “as available”. Any reliance you place on the content we create is strictly at your own risk. Emploware cannot make any representation or warranty about the completeness, accuracy, and availability of content displayed within our Services. All content may be subject to change without notice.


Our website and platform may include links to other websites. We have no responsibility for the content of the linked website. In no event will we be liable for any damage you may encounter in connection with the use of our website or platform.

4. Applicability

  1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements, and deliveries of services or products by or on behalf of Emploware.
  2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
  3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.



5. Offers and quotations

  1. Offers and quotations from Emploware are without engagement, unless expressly stated otherwise.
  2. An offer or quotation is valid for a maximum period of 2 weeks from its date, unless another acceptance period is stated in the offer or quotation.
  3. If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.
  4. Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in writing.

6. Acceptance

  1. Upon acceptance of a quotation or offer without engagement, Emploware reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations toward the customer.
  2. Verbal acceptance of the customer only commits Emploware after the customer has confirmed this in writing (or electronically).

7. Prices

  1. All prices used by Emploware are in euros, are exclusive of VAT, and exclusive of any other costs such as administration costs, levies, and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
  2. Emploware is entitled to adjust all prices for its products or services, shown in its shop, on its website, or otherwise, at any time.
  3. The parties agree on a total price for a service provided by Emploware. This is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
  4. Emploware is entitled to deviate up to 10% of the target price.
  5. If the target price exceeds 10%, Emploware must let the customer know in due time why a higher price is justified.
  6. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
  7. Emploware has the right to adjust prices annually.
  8. Emploware will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
  9. The consumer has the right to terminate the contract with Emploware if he does not agree with the price increase.
  10. If the Customer purchases a service that is invoiced on the basis of the number of users (this may be the case, for example, when Emploware offers a Platform), then Emploware is always entitled to invoice on the basis of the maximum number of simultaneously registered users in a month at the Platform. Such subscribed users consist not only of the ‘activated’ users, but also of the ‘non-activated’ users. Furthermore, it is irrelevant whether such subscribed users have actually used the Platform in the month in question.



8. Payments and payment term

  1. Emploware may, at the conclusion of the agreement, require a down payment of up to 100% of the agreed amount.
  2. The customer must have paid the full amount prior to using the services of Emploware, unless agreed otherwise.
  3. Payment terms are considered fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Emploware having to send the customer a reminder or to put him in default.
  4. Emploware reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

9. Consequences of late payment

  1. If the customer does not pay within the agreed term, Emploware is entitled to charge an interest of 8% per month for commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
  2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Emploware.
  3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
  4. If the customer does not pay on time, Emploware may suspend its obligations until the customer has met his payment obligation.
  5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Emploware on the customer are immediately due and payable.
  6. If the customer refuses to cooperate with the performance of the agreement by Emploware, he is still obliged to pay the agreed price to Emploware.

10. Right of withdrawal

A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:

  • the product has not been used
  • it is not a product that can spoil quickly, like food or flowers
  • the product is not specially tailored for the consumer or adapted to its special needs
  • it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
  • the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
  • the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity, the product is not a separate magazine or a loose newspaper
  • the consumer has not renounced his right of withdrawal



The following are also excluded:

  • social services and health care gambling activities
  • financial services
  • package holidays
  • passenger transport services
  • immovable property (house, land)
  • agreements that require a notary
  • agreements for an amount of less than € 50


  1. The cooling-off period of 14 days as referred to in paragraph 1 commences:
  • on the day after the consumer has received the last product or part of 1 order
  • as soon as the consumer has received the first the product of a subscription
  • as soon as the consumer has confirmed the purchase of digital content via the internet


  1. The consumer can notify his right of withdrawal via [email protected], if desired by using the withdrawal form that can be downloaded via the website of Emploware, www.emploware.com.
  2. The consumer is obliged to return the product to Emploware within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse.

10. Right of recovery of goods

  1. As soon as the customer is in default, Emploware is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
  2. Emploware invokes the right of recovery by means of a written or electronic announcement.
  3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Emploware, unless the parties agree to make other arrangements about this.
  4. The costs for the collection or return of the products are at the expense of the customer.

11. Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

12. Right of retention

  1. Emploware can appeal to his right of retention of title and in that case retain the products sold by Emploware to the customer until the customer has paid all outstanding invoices with regard to Emploware, unless the customer has provided sufficient security for these payments.
  2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Emploware.
  3. Emploware is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

13. Settlement

The customer waives his right to settle any debt to Emploware with any claim on Emploware.

14. Retention of title

  1. Emploware remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Emploware under whatever agreement with Emploware including of claims regarding the shortcomings in the performance.
  2. Until then, Emploware can invoke its retention of title and take back the goods.
  3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
  4. If Emploware invokes its retention of title, the agreement will be dissolved and Emploware has the right to claim compensation, lost profits and interest.

15. Delivery

  1. Delivery takes place while stocks last.
  2. Delivery takes place at Emploware unless the parties have agreed upon otherwise.
  3. Delivery of products ordered online takes place at the address indicated by the customer.
  4. If the agreed price is not paid on time, Emploware has the right to suspend its obligations until the agreed price is fully paid.
  5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Emploware.

16. Delivery period

  1. Any delivery period specified by Emploware is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
  2. The delivery period starts after the customer has signed the agreement to Emploware and is confirmed in writing or electronically by Emploware to the customer.
  3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Emploware cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

17. Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place on time.

18. Transport costs

Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

19. Packaging and shipping

  1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of this, Emploware may not be held liable for any damage.
  2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Emploware, failing which Emploware cannot be held liable for any damage.

20. Insurance

  1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion, and water damage as well as theft:
  • goods delivered that are necessary for the execution of the underlying agreement;
  • goods being the property of Emploware that are present at the premises of the customer;
  • goods that have been delivered under retention of title.


At the first request of Emploware, the customer provides the policy for these insurances for inspection.

21. Storage

  1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
  2. Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.

22. Guarantee

  1. When parties have entered into an agreement with services included, these services only contain best-effort obligations for Emploware, not obligations of results.
  2. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material.
  3. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
  4. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

23. Performance of the agreement

  1. Emploware executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
  2. Emploware has the right to have the agreed services (partially) performed by third parties.
  3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
  4. It is the responsibility of the customer that Emploware can start the implementation of the agreement on time.
  5. If the customer has not ensured that Emploware can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

24. Duty to inform by the customer

  1. The customer shall make available to Emploware all information, data, and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
  2. The customer guarantees the correctness, completeness, and reliability of the information, data, and documents made available, even if they originate from third parties, unless otherwise ensuing from the nature of the agreement.
  3. If and insofar as the customer requests this, Emploware will return the relevant documents.
  4. If the customer does not timely and properly provides the information, data or documents reasonably required by Emploware and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

25. Duration of the service agreement

  1. Unless indicated otherwise subscription agreements will be entered into for one year and then will be automatically continued each time for another year unless the subscription agreement is terminated by either of the parties.
  2. If a fixed-term contract has been entered into, it will be tacitly converted into an open-ended contract at the end of the term, unless 1 of the parties terminates the contract with due observance of a notice period of 3 month(s), or if a consumer terminates the agreement with due observance of a notice period of 1 month causing the agreement to end at the end of the fixed term.
  3. If the parties have agreed upon a term for the completion of certain activities, this is never a strict deadline, unless specified explicitly otherwise in writing. If this term is exceeded, the customer must give Emploware a written reasonable term to terminate the activities, before it may either terminate the contract or claim damages.
  4. Users may terminate their subscription at any time by sending an e-mail to [email protected] with subject “Delete Account”.

Upon termination of a subscription: (A) Users will no longer be entitled to use the platform and services in connection to the subscription, and (b) Users will not be entitled to any refund of any fees.

  1. If the user elects to upgrade its account, the (billing) date of the next renewal period will remain the same. However, User will be billed immediately for the pro-rata portion of the fee for the remainder of the current billing period.


If User elects to downgrade its account, Emploware will not provide a (pro-rata) refund for the applicable billing period. The downgrade will be effective immediately.

26. Intellectual property

  1. Services we provide contain intellectual property that is either owned by, or licensed to us. Therefore users are not allowed to directly or indirectly: reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, object code or underlying code, or underlying structure, ideas, or algorithms included in our website or platform. Users are not allowed to modify, translate, or create derivative works based on the platform or services. Users are not allowed to conduct any systematic or automated data collection activities such as scraping and data mining or interact with our platform or services using a robot or other automated means.
  2. Emploware retains all intellectual property rights (including copyright, patent rights, trademark rights, design and design rights, etc.) on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, scale models, etc., unless parties have agreed otherwise in writing.
  3. The customer may not copy or have copied the intellectual property rights without prior written permission from Emploware, nor show them to third parties and/or make them available or use them in any other way.

27. Confidentiality

  1. The client keeps any information he receives (in whatever form) from Emploware confidential.
  2. The same applies to all other information concerning Emploware of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Emploware.
  3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
  4. The obligation of secrecy described in this article does not apply to information:
  • which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer’s duty to confidentiality
  • which is made public by the customer due to a legal obligation
  1. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.

28. Penalties

  1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf of Emploware an immediately due and payable fine of € 1.000 if the customer is a consumer and € 5.000 if the customer is a company, for each violation and in addition an amount of 5% of the aforementioned amount for each day that this violation continues.
  2. No actual damage, prior notice of default, or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
  3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Emploware including its right to claim compensation in addition to the fine.

29. Indemnity

The customer indemnifies Emploware against all third-party claims that are related to the products and/or services supplied by Emploware.

30. Complaints

  1. The customer must examine a product or service provided by Emploware as soon as possible for possible shortcomings.
  2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Emploware of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings.
  3. Consumers must inform Emploware of this within two months of detection of the shortcomings.
  4. The customer gives a detailed description as possible of the shortcomings so that Emploware is able to respond adequately.
  5. The customer must demonstrate that the complaint relates to an agreement between the parties.
  6. If a complaint relates to ongoing work, this can in any case not lead to Emploware being forced to perform other work than has been agreed.

31. Giving notice

  1. The customer must provide any notice of default to Emploware in writing.
  2. It is the responsibility of the customer that a notice of default actually reaches Emploware (in time).

32. Joint and several Client liabilities

If Emploware enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Emploware under that agreement.

33. Liability of Emploware

  1. Emploware is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
  2. If Emploware is liable for any damage, it is only liable for direct damages that result from or are related to the execution of an agreement.
  3. Emploware is never liable for indirect damages, such as consequential loss, lost profit, lost savings, or damage to third parties.
  4. Emploware’s total liability on any legal basis whatsoever, shall be limited to compensation for direct loss up to a maximum of the price paid by the User of Emploware during the six months prior to the act by which the damage occurred. Emploware’s total liability for loss shall never amount to more than € 1000,- (one thousand euros) per year. Under no circumstances will Emploware be liable to any User for damages of any kind for loss of files or loss of data.
  5. All images, photos, colors, drawings, and descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

34. Expiry period

Every right of the customer to compensation from Emploware shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

35. Dissolution

  1. The customer has the right to dissolve the agreement if Emploware imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
  2. If the fulfillment of the obligations by Emploware is not permanent or temporarily impossible, dissolution can only take place after Emploware is in default.
  3. Emploware has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Emploware good grounds to fear that the customer will not be able to fulfill his obligations properly.

36. Force majeure

  1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Emploware in the fulfillment of any obligation to the customer cannot be attributed to Emploware in any situation independent of the will of Emploware, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Emploware.
  2. The force majeure situation referred to in paragraph 1 is also applicable – but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions, and work stoppages.
  3. If a situation of force majeure arises as a result of which Emploware cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Emploware can comply with it.
  4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
  5. Emploware does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

37. Modification of the agreement

If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

38. Changes in the general terms and conditions

  1. Emploware is entitled to amend or supplement these general terms and conditions.
  2. Changes of minor importance can be made at any time.
  3. Major changes in content will be discussed by Emploware with the customer in advance as much as possible.
  4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

39. Transfer of rights

  1. The customer cannot transfer its rights deferring from an agreement with Emploware to third parties without the prior written consent of Emploware.
  2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

40. Consequences of nullity or annullability

  1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
  2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Emploware had in mind when drafting the conditions on that issue.

41. Applicable law and competent court

  1. Dutch law is exclusively applicable to all agreements between the parties.
  2. The Dutch court in the district where Emploware is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.

Updated on 01 February 2023